Supporting Peoria's new Public Safety Aviation Unit

Bell provides extensive resources to help a new aviation operation get started. Those resources include Customer Support Engineers, product support, the sales team, customer service facilities and other specialists.

A Customer Support Engineer is available around the clock to help customers address aircraft issues. When a customer has a problem, the engineer may visit the site or work with the customer by phone to get the aircraft back in the air.

The Peoria team describes the Bell relationship as personal and responsive. When a maintenance issue arose, the team contacted Bell directly. A Bell representative came out without hesitation and spent several days working with the customer to understand and resolve the problem.

The issue could not be solved over the phone, so the Bell representative drove to the customer’s location. Together, the teams examined and analyzed the components involved and determined what needed to be done.

The video emphasizes that customers will inevitably encounter issues from time to time. The level of support depends on the severity of the problem, but Bell can be with the customer later that day, the next day or on the phone to troubleshoot the issue.

The support is not only technical. Building a personal relationship with the customer is an important part of the process. The Peoria team describes Bell’s support as a partnership based on communication, responsiveness and practical assistance.

Bell’s support helped Peoria operate successfully because the team had knowledgeable people behind it. The customer emphasized that Bell’s support, service and commitment helped keep the Bell 505 mission-ready.